9:39 am

How to create custom templates and reports with ‘My Reports’ tool

We introduce a new functionality within our tool, the Easy Dashboard, which allows you to create reports quickly and intuitively, as well as the possibility of downloading them and sending them by email directly to interested people.


How to create custom templates and reports with ‘My Reports’ tool
8:06 am

5 benefits of monitoring tools for a brand’s Community Manager

Social media monitoring tools offer you a series of functions that help to simplify the information and facilitate the activities of the Community Manager, improving its efficiency. Here are 5 benefits of these features.


5 benefits of monitoring tools for a brand’s Community Manager
8:03 am

Creator Studio, the new Facebook tool for businesses

Creator Studio is a Facebook platform for managing company pages that allows community managers to administer, in the same space, the content to be published, the insights of the page, the messages in the inbox, among others.


Creator Studio, the new Facebook tool for businesses
9:14 am
whatsapp business

Customer service takes a giant step forward with WhatsApp Business

WhatsApp Business is now a reality and is a great opportunity for companies to take customer service to a new level and offer a new direct communication channel.


Customer service takes a giant step forward with WhatsApp Business
7:06 am
digital customer experience

5 reasons to improve your business’ Digital Customer Experience

The digital era has brought many changes in business and business-to-customer interactions. Therefore, an optimal Digital Customer Experience is key.


5 reasons to improve your business’ Digital Customer Experience
10:23 am
escucha activa

Back to Basics: What are Active Listening and Monitoring?

Active listening is a fundamental skill that every human should put into practice when establishing relationships to other individuals. But what does it mean and how can active listening and monitoring be applied to social media to improve the customer experience?


Back to Basics: What are Active Listening and Monitoring?
8:04 am

How to apply the Circular Experience to improve your business?

How to apply the Circular Experience to improve your business? Learn about the four pillars of the Circular Experience (listening, engaging, improving and promoting) from the success story of the company Domino’s Pizza.


How to apply the Circular Experience to improve your business?
9:00 am

Social Listening: we give you 5 reasons to start investing in it

Although there are already analytics functions built into the social media platforms themselves (such as Twitter Analytics or Facebook Insights, among others), investing in social listening or social media listening tools can be very beneficial for your brand or business. Here are 5 reasons why.


Social Listening: we give you 5 reasons to start investing in it
8:55 am
newsletter

On May 25th 95% of newsletters in Europe died

The numbers indicate that, in Europe, only 29% will open these confirmation emails and only 5% will click. Moreover, if we include the fact that there’s a bunch of these emails these days, we anticipate a drastic reduction on the number of newsletters travelling the network as if a pipe cleaning exercise, or better, the replacement of old pipes for new pipes, these ones sanitised by the GDPR.


On May 25th 95% of newsletters in Europe died
8:22 am
reputacion online

Social Media Monitoring: listen to your customers beyond your own channels

Social media offer a very good opportunity for companies to get to know their consumers’ insights instantly and thus improve their customer experience. Consumers often talk about a brand’s product or service on their social media profiles without mentioning it, and yet they are not aware that the same company may be listening to them. Here’s where social media monitoring comes into play. 


Social Media Monitoring: listen to your customers beyond your own channels
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