8:30 am

New Generation Customer Service

We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.


New Generation Customer Service
11:11 am
Ranking of users June 2017

Facebook now has 2 billion monthly users… and responsibility

Two billion makes Facebook the largest social app in terms of logged-in users, above YouTube’s 1.5 billion, WeChat’s 889 million, Twitter’s 328 million and Snapchat’s estimated 255 million (extrapolated from its December 2015 ratio when it had 110 million daily and 170 million monthly users). Beyond YouTube, only Facebook’s other apps have more than 1 billion, including WhatsApp and Facebook Messenger, with 1.2 billion each. Instagram might soon join that club as it recently rocketed past 700 million.


Facebook now has 2 billion monthly users… and responsibility
6:00 am
dark email

Which Technologies Are Set To Make Data Analytics Easier?

In a recent Teradata survey, 96% of business leaders who responded said they consider a big data analytics strategy vital for the future success of their enterprises. Despite this, just six in ten claimed to be satisfied with how they manage their information assets.


Which Technologies Are Set To Make Data Analytics Easier?
6:00 am
human conversation machine learning

Talk Human To Me: Why It’s Time For Brands To Get Real

Too often, brands feel like, well, brands, not human entities capable of two-way relationships. But our customers are human, and they decide if they like our brands, recommend our services or share pictures of our products.


Talk Human To Me: Why It’s Time For Brands To Get Real
6:00 am
customer brand advocate

6 Ways to Turn Customers into Brand Advocates

No matter how hard you try to advertise your brand, potential buyers will believe its existing consumers more. This means that you should try to turn customers into brand advocates.


6 Ways to Turn Customers into Brand Advocates
6:00 am
social media marketing

3 Key Benefits of Social Media for Business

While social media has grown exponentially, you may wonder how its accompanying services can work for your overall business strategy.


3 Key Benefits of Social Media for Business
6:00 am
guide machine learning

The Non-Technical Guide to Machine Learning & Artificial Intelligence

A couple months ago I noticed people talking about artificial intelligence everywhere I looked. According to AI experts, everything from our jobs, to the wars we wage, to the food we eat, to the beer we drink, to the software we write will be affected. What should you know?


The Non-Technical Guide to Machine Learning & Artificial Intelligence
6:02 am
social media ecommerce

Why Social Media Marketing Matters in Ecommerce

While the most of us use social media to highlight selfies, gossips and cat memes, ecommerce owners use social media marketing to generate leads and drive growth.
The trends set by social media are tremendous. Ecommerce owners fare better when they jump in to survive this revolution.


Why Social Media Marketing Matters in Ecommerce
1:51 pm
huelga metro twitter

#Metrobcn: The Strike on Social Media

On April 24, the first partial strike was held in the Barcelona subway system as part of a call for indefinite strikes every workday Monday.


#Metrobcn: The Strike on Social Media
1:30 pm
technology leadership

Technology Leadership Means No More Chiefs

“I’ve been a “Chief” several times in my career and while the title is nice, it often didn’t mean very much to the organizations I’ve “led.” Of course, this may be attributable to my own skills and competencies, but it may also be attributable to something else: the falsely purposeful need to centralize expertise and authority in someone supremely responsible and accountable for achieving specific results.”


Technology Leadership Means No More Chiefs
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