What is a Social Contact Center?
From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
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What does the integration with Zendesk make possible?
In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.
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Websays Communities is here!
Presentamos una nueva funcionalidad en nuestro dashboard: se trata de Websays Communities, una sección en la que se muestran las comunidades de autores que hablan sobre una marca, un tema o un hashtag, ¡entre otros!
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What do the people living in Barcelona think about the Coronavirus?
The Coronavirus is the main topic of conversation that accompanies us these days. However, how has this conversation been in Social Media and, specifically, in Barcelona? We found out!
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Ausiàs Marc 147, Baixos 1a
08013 BARCELONA