10:23 am
uk bank customers

Almost half of UK consumers aiming to switch banks amid customer service fears

A TNS survey shows that 43 per cent of UK consumers were either thinking of switching banks within the next year or had already made the decision to do so. Many highlighted that customer service concerns were to blame, 68 per cent said they were “just a number” to their bank.


Almost half of UK consumers aiming to switch banks amid customer service fears
8:18 am
Websays Ryanair Atención al cliente

Ryanair: The Importance of Customer Service

Ryanair is undoubtedly one of the most important airlines in Spain. Nevertheless, the company doesn’t offer customer service for its Spanish-speaking clients.
Their social media management – for Facebook and Twitter – is handled from a worldwide corporate profile.


Ryanair: The Importance of Customer Service
8:32 am
social media customer service

Social media customer service: Six important talking points

Research conducted by Esteban Kolsky, CEO of ThinkJar, shows that 55% of requests for customer service on social are unacknowledged or unanswered.
How to deal with this situation?


Social media customer service: Six important talking points
1:56 pm
artificial intelligence organization

7 Ways to Introduce AI into Your Organization

Though these technologies can seem daunting, the good news is that getting started with cognitive technologies is getting easier all the time.


7 Ways to Introduce AI into Your Organization
9:03 am
clean data

How Chief Data Officers Can Get Their Companies to Collect Clean Data

In analytics, nothing matters more than data quality. The practical way to control data quality is to do it at the point where the data is created. Low-quality data can be a source of waste in business operations.


How Chief Data Officers Can Get Their Companies to Collect Clean Data
12:25 pm
big data museum

Can Big Data Make for Better Exhibitions?

Traditionalists may cry “Big Brother” and bemoan the dystopia that awaits us, but as virtual and augmented reality increasingly become part of our cultural fabric, museums can choose to either compete with the technology or embrace it.


Can Big Data Make for Better Exhibitions?
9:31 am
zendeskhistorico

Social Contact Center

At Websays we are very pleased to be able to offer you something new: the ability to respond to mentions rather than only listen to them, meet the new Social Contact Center.


Social Contact Center
4:17 pm
Diamond Big Data

Diamonds are a Data Scientist’s best friend

If you wear a diamond on your finger, it likely has flaws, even if you can’t see them. Don’t blame your partners for your flawed engagement rings, thank them. You could be flaunting the future of data storage on your digits.


Diamonds are a Data Scientist’s best friend
3:25 pm
information

Machine learning: Tackling the ‘big’ in Big Data

Big Data is becoming too big to manage manually. The amount of data coming from sensors, streams and social media is astronomical—but that’s only part of the problem. Out of all the data that is being collected, only a small amount of it is actually essential.


Machine learning: Tackling the ‘big’ in Big Data
12:12 pm
fake news and AI

Fake News? Big Data And Artificial Intelligence To The Rescue

The quantity of fake news is now reaching crisis proportions, and the problem is only getting worse. Furthermore, the challenge of misinformation reaches well beyond the realm of public discourse, impacting the core of business as well.


Fake News? Big Data And Artificial Intelligence To The Rescue
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