Author: Websays
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This month we decided to focus on the importance of social media customer service. To do so, we analyzed the behavior of Ryanair’s customers on social media and how the company responded (or not) to the comments.
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Ryanair is undoubtedly one of the most important airlines in Spain. Nevertheless, the company doesn’t offer customer service for its Spanish-speaking clients. Their social media management – for Facebook and Twitter – is handled from a worldwide corporate profile.
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There’s been a lot going on in the lasts months. Big Data & Social Media Monitoring are becoming an important asset in every field, so here’s a bit on what’s caught our eye in the last weeks.
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Machine learning, Artificial Intelligence and Diamonds. They’re all making Big Data even bigger.
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Is there a way Artificial Intelligence can help you improve your Social Media Marketing strategy? Indeed, there’s several ways.
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Around 60% of those who join a gym in January will quit in three months, according to Merca2.0. There are several reasons but experts agree on one thing: gyms do not know about clients’ needs.
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Citizens are making your city already smart, and maybe you just did not know it. This is how a social media is changing the way decision makers interact with citizens.
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Again, social media predicted the results, though surprising, better than traditional prediction methods. As much as there is been uncertainty during the last months, social media monitoring has proven its reliability once again. Image: Michael Vadon
