The process involves personalising your response to customers using the data, different ways of analysing the information and changes to marketing structures.
More than a third of business now subscribe to a paid social media monitoring service, according to new research.
“Hello, Brands. Welcome to Tumblr. Your biggest fans are already here.” shines out of the page like the h1 tags over the pearly gates. Exciting, enticing, and yet oh so very terrifying.
VW have had a *bad* few days. They just had to admit that 11 million cars contain software used to cheat on emissions tests, and their Chief Executive has had to resign as a result. The damage to their finances from regulatory fines will be huge, the damage to their reputation potentially irreparable.
Hillary Clinton has sent biotech stocks tumbling this week with just one tweet.
Gamesa’s stocks dive has provoked some unhappy conversations.
In the modern world you can’t run an event without a hashtag, a Facebook page and a healthy social media presence throughout. Everything from conferences to product launches requires meticulous support on social media.