8:02 am

How to apply the Circular Experience to improve your business?

How to apply the Circular Experience to improve your business? Learn about the four pillars of the Circular Experience (listening, engaging, improving and promoting) from the success story of the company Domino’s Pizza.


How to apply the Circular Experience to improve your business?
8:22 am
escucha activa

Social Media Monitoring: listen to your customers beyond your own channels

Social media offer a very good opportunity for companies to get to know their consumers’ insights instantly and thus improve their customer experience. Consumers often talk about a brand’s product or service on their social media profiles without mentioning it, and yet they are not aware that the same company may be listening to them. Here’s where social media monitoring comes into play. 


Social Media Monitoring: listen to your customers beyond your own channels
7:07 am

Social Listening: we give you 5 reasons to start investing in it

Although there are already analytics functions built into the social media platforms themselves (such as Twitter Analytics or Facebook Insights, among others), investing in social listening or social media listening tools can be very beneficial for your brand or business. Here are 5 reasons why.


Social Listening: we give you 5 reasons to start investing in it
8:30 am

New Generation Customer Service

We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.


New Generation Customer Service
6:00 am
human conversation machine learning

Talk Human To Me: Why It’s Time For Brands To Get Real

Too often, brands feel like, well, brands, not human entities capable of two-way relationships. But our customers are human, and they decide if they like our brands, recommend our services or share pictures of our products.


Talk Human To Me: Why It’s Time For Brands To Get Real
6:00 am
customer brand advocate

6 Ways to Turn Customers into Brand Advocates

No matter how hard you try to advertise your brand, potential buyers will believe its existing consumers more. This means that you should try to turn customers into brand advocates.


6 Ways to Turn Customers into Brand Advocates
8:32 am
social media customer service

Social media customer service: Six important talking points

Research conducted by Esteban Kolsky, CEO of ThinkJar, shows that 55% of requests for customer service on social are unacknowledged or unanswered.
How to deal with this situation?


Social media customer service: Six important talking points
9:31 am
zendeskhistorico

Social Contact Center

At Websays we are very pleased to be able to offer you something new: the ability to respond to mentions rather than only listen to them, meet the new Social Contact Center.


Social Contact Center
3:41 pm

What does the integration with Zendesk make possible?

Discover the most complete solution for a cutting-edge Social Contact Center


What does the integration with Zendesk make possible?
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