Category: customer service
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From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
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In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.
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You won’t miss any crisis or incident on social media in real time. Bring your Customer Service & Comms to the next level!
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The digital era has brought many changes in business and business-to-customer interactions. Therefore, an optimal Digital Customer Experience is key.
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Active listening is a fundamental skill that every human should put into practice when establishing relationships to other individuals. But what does it mean and how can active listening and monitoring be applied to social media to improve the customer experience?
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How to apply the Circular Experience to improve your business? Learn about the four pillars of the Circular Experience (listening, engaging, improving and promoting) from the success story of the company Domino’s Pizza.
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Social media offer a very good opportunity for companies to get to know their consumers’ insights instantly and thus improve their customer experience. Consumers often talk about a brand’s product or service on their social media profiles without mentioning it, and yet they are not aware that the same company may be listening to them.…
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Although there are already analytics functions built into the social media platforms themselves (such as Twitter Analytics or Facebook Insights, among others), investing in social listening or social media listening tools can be very beneficial for your brand or business. Here are 5 reasons why.
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We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.
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At Websays we are very pleased to be able to offer you something new: the ability to respond to mentions rather than only listen to them, meet the new Social Contact Center.