8:30 am

New Generation Customer Service

We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.


New Generation Customer Service
6:00 am
human conversation machine learning

Talk Human To Me: Why It’s Time For Brands To Get Real

Too often, brands feel like, well, brands, not human entities capable of two-way relationships. But our customers are human, and they decide if they like our brands, recommend our services or share pictures of our products.


Talk Human To Me: Why It’s Time For Brands To Get Real
6:00 am
customer brand advocate

6 Ways to Turn Customers into Brand Advocates

No matter how hard you try to advertise your brand, potential buyers will believe its existing consumers more. This means that you should try to turn customers into brand advocates.


6 Ways to Turn Customers into Brand Advocates
8:32 am
social media customer service

Social media customer service: Six important talking points

Research conducted by Esteban Kolsky, CEO of ThinkJar, shows that 55% of requests for customer service on social are unacknowledged or unanswered.
How to deal with this situation?


Social media customer service: Six important talking points
9:31 am
zendeskhistorico

Social Contact Center

At Websays we are very pleased to be able to offer you something new: the ability to respond to mentions rather than only listen to them, meet the new Social Contact Center.


Social Contact Center
3:41 pm

What does the integration with Zendesk make possible?

Discover the most complete solution for a cutting-edge Social Contact Center


What does the integration with Zendesk make possible?
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