Category: general
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Gone are the days when brands could afford to wait a quarter—or even a week—to make strategic decisions. In 2025, the businesses that grow the fastest are the ones that move the fastest. And speed requires clarity. That clarity comes from real-time data. From social sentiment shifts to emerging product trends, real-time insights enable brands…
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The Role of Social Listening in Crisis Management
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How Social Listening Transforms Brand Strategies
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What are the new Twitter Fleets and how do they differ from the classic tweets? In this post we talk about this new functionality of the platform.
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We introduce a new functionality within our tool, the Easy Dashboard, which allows you to create reports quickly and intuitively, as well as the possibility of downloading them and sending them by email directly to interested people.
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In order to assess the opinions and concerns expressed by the citizens of Ecuador in their favorite digital media, the Government of Ecuador counts on Websays and invests in a monitoring tool and thus establishes a new channel of communication with its citizens.
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WhatsApp Business is now a reality and is a great opportunity for companies to take customer service to a new level and offer a new direct communication channel.
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The digital era has brought many changes in business and business-to-customer interactions. Therefore, an optimal Digital Customer Experience is key.
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Active listening is a fundamental skill that every human should put into practice when establishing relationships to other individuals. But what does it mean and how can active listening and monitoring be applied to social media to improve the customer experience?
