Category: general
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The numbers indicate that, in Europe, only 29% will open these confirmation emails and only 5% will click. Moreover, if we include the fact that there’s a bunch of these emails these days, we anticipate a drastic reduction on the number of newsletters travelling the network as if a pipe cleaning exercise, or better, the…
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This year has been marked by change. The increased use of images on social media has given rise to the introduction of new analysis Systems, like Websays Logo Capture, which we count on to catch images. Our desire to improve customer service-related matters made possible our integration with Zendesk, and our interest in the role of social media in a…
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We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.
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Social Media Listening: we cannot think about business growth without social media listening. There are alternatives to professional monitoring tools which we explore in this link. On top of that, we show you the best way to use Big Data and Social media in your organization. If you want to know more, visit our website…
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This month we decided to focus on the importance of social media customer service. To do so, we analyzed the behavior of Ryanair’s customers on social media and how the company responded (or not) to the comments.
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Around 60% of those who join a gym in January will quit in three months, according to Merca2.0. There are several reasons but experts agree on one thing: gyms do not know about clients’ needs.
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Ever wondered if your digital marketing campaign was being a success or not? With Websays you can analyze the impact that a campaign has by measuring the opinion on social networks.
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Listen to your client on all communication channels and professionally manage the best response.
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Websays is a social listening platform with a unique human assisted approach, which is a simple way of describing something fantastically complex. So, what does Websays actually do?
