Category: general
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In order to assess the opinions and concerns expressed by the citizens of Ecuador in their favorite digital media, the Government of Ecuador counts on Websays and invests in a monitoring tool and thus establishes a new channel of communication with its citizens.
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WhatsApp Business is now a reality and is a great opportunity for companies to take customer service to a new level and offer a new direct communication channel.
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The digital era has brought many changes in business and business-to-customer interactions. Therefore, an optimal Digital Customer Experience is key.
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Active listening is a fundamental skill that every human should put into practice when establishing relationships to other individuals. But what does it mean and how can active listening and monitoring be applied to social media to improve the customer experience?
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How to apply the Circular Experience to improve your business? Learn about the four pillars of the Circular Experience (listening, engaging, improving and promoting) from the success story of the company Domino’s Pizza.
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The numbers indicate that, in Europe, only 29% will open these confirmation emails and only 5% will click. Moreover, if we include the fact that there’s a bunch of these emails these days, we anticipate a drastic reduction on the number of newsletters travelling the network as if a pipe cleaning exercise, or better, the…
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This year has been marked by change. The increased use of images on social media has given rise to the introduction of new analysis Systems, like Websays Logo Capture, which we count on to catch images. Our desire to improve customer service-related matters made possible our integration with Zendesk, and our interest in the role of social media in a…
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We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.
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Social Media Listening: we cannot think about business growth without social media listening. There are alternatives to professional monitoring tools which we explore in this link. On top of that, we show you the best way to use Big Data and Social media in your organization. If you want to know more, visit our website…
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This month we decided to focus on the importance of social media customer service. To do so, we analyzed the behavior of Ryanair’s customers on social media and how the company responded (or not) to the comments.