Category: general
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We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.
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Social Media Listening: we cannot think about business growth without social media listening. There are alternatives to professional monitoring tools which we explore in this link. On top of that, we show you the best way to use Big Data and Social media in your organization. If you want to know more, visit our website…
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This month we decided to focus on the importance of social media customer service. To do so, we analyzed the behavior of Ryanair’s customers on social media and how the company responded (or not) to the comments.
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Around 60% of those who join a gym in January will quit in three months, according to Merca2.0. There are several reasons but experts agree on one thing: gyms do not know about clients’ needs.
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Ever wondered if your digital marketing campaign was being a success or not? With Websays you can analyze the impact that a campaign has by measuring the opinion on social networks.
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Listen to your client on all communication channels and professionally manage the best response.
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Websays is a social listening platform with a unique human assisted approach, which is a simple way of describing something fantastically complex. So, what does Websays actually do?
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Republican candidate Donald Trump said that living in Brussels is like “living in a hellhole”; and Twitter has shown him how wrong he is.
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¿Can we predict elections results through social media conversation analysis?
