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In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.
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This new functionality displays, in node graph format (also called a node grouping), the authors participating in a conversation. The new functionality allows real time graphics to show how a conversation unfolds about a specific brand or topic, who generates mentions and who is mentioned to discover infinite behaviours and interactions.
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The Coronavirus is the main topic of conversation that accompanies us these days. However, how has this conversation been in Social Media and, specifically, in Barcelona? We found out!
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With 2020 just around the corner, it has become a tradition to comment on the trends that will be present in the Social Media scenario this new year.
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Still in doubt if your social networking efforts are enough? Maybe you think your brand doesn’t get the most out of them? Read to discover our 3 Social Listening Keys!
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In a digital playground mastered by mobile and micro-moments, the ephemeral and fast content (without forgetting about quality!) is the Social Media winner.
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You won’t miss any crisis or incident on social media in real time. Bring your Customer Service & Comms to the next level!
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As a marketer, you will know that the goals demanded are increasingly ambitious and, in many cases, the budgets more reduced. In this situation, free tools can be your best ally!
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How many times have you heard of the Influencers? And the Brand Advocates? They may look like the same, although there is nothing further from the truth.
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After the recent API restrictions by Facebook and Instagram, what lots of “Social Listening” tools feared has come: it’s Twitter’s turn. How is this affecting the Social Media landscape?