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Websays can now recognize pictures. Capture your logo on pictures in Twitter and Instagram, even when they don’t mention you.
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We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.
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We’ve monitored the conversation around the metro strikes. Here’s what happened. On top of that, we show you some interesting articles on social media marketing and machine learning.
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On April 24, the first partial strike was held in the Barcelona subway system as part of a call for indefinite strikes every workday Monday.
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Social Media Listening: we cannot think about business growth without social media listening. There are alternatives to professional monitoring tools which we explore in this link. On top of that, we show you the best way to use Big Data and Social media in your organization. If you want to know more, visit our website…
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Are there any free social media monitoring tools? In this study we show you some of them.
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This month we decided to focus on the importance of social media customer service. To do so, we analyzed the behavior of Ryanair’s customers on social media and how the company responded (or not) to the comments.
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Ryanair is undoubtedly one of the most important airlines in Spain. Nevertheless, the company doesn’t offer customer service for its Spanish-speaking clients. Their social media management – for Facebook and Twitter – is handled from a worldwide corporate profile.
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There’s been a lot going on in the lasts months. Big Data & Social Media Monitoring are becoming an important asset in every field, so here’s a bit on what’s caught our eye in the last weeks.
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At Websays we are very pleased to be able to offer you something new: the ability to respond to mentions rather than only listen to them, meet the new Social Contact Center.