4:38 pm

5 trends in Social Media that are here to stay in 2021

As tradition dictates and with the New Year just around the corner, we review the trends that will be present in 2021 on social media.


5 trends in Social Media that are here to stay in 2021
6:19 pm

Fleets: A new way of Twitter conversation

What are the new Twitter Fleets and how do they differ from the classic tweets? In this post we talk about this new functionality of the platform.


Fleets: A new way of Twitter conversation
3:20 pm

What is a Social Contact Center?

From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.


What is a Social Contact Center?
3:41 pm

What does the integration with Zendesk make possible?

In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.


What does the integration with Zendesk make possible?
9:27 am

How to create custom templates and reports with ‘My Reports’ tool

We introduce a new functionality within our tool, the Easy Dashboard, which allows you to create reports quickly and intuitively, as well as the possibility of downloading them and sending them by email directly to interested people.


How to create custom templates and reports with ‘My Reports’ tool
10:19 am

Social Media Monitoring Meets the Government of Ecuador

In order to assess the opinions and concerns expressed by the citizens of Ecuador in their favorite digital media, the Government of Ecuador counts on Websays and invests in a monitoring tool and thus establishes a new channel of communication with its citizens.


Social Media Monitoring Meets the Government of Ecuador
8:03 am

Creator Studio, the new Facebook tool for businesses

Creator Studio is a Facebook platform for managing company pages that allows community managers to administer, in the same space, the content to be published, the insights of the page, the messages in the inbox, among others.


Creator Studio, the new Facebook tool for businesses
9:15 am
whatsapp business

Customer service takes a giant step forward with WhatsApp Business

WhatsApp Business is now a reality and is a great opportunity for companies to take customer service to a new level and offer a new direct communication channel.


Customer service takes a giant step forward with WhatsApp Business
10:05 am
newsletter

On May 25th 95% of newsletters in Europe died

The numbers indicate that, in Europe, only 29% will open these confirmation emails and only 5% will click. Moreover, if we include the fact that there’s a bunch of these emails these days, we anticipate a drastic reduction on the number of newsletters travelling the network as if a pipe cleaning exercise, or better, the replacement of old pipes for new pipes, these ones sanitised by the GDPR.


On May 25th 95% of newsletters in Europe died
6:16 pm
DES2018

Find us in DES2018

Familiar with the Circular Experience? Come and meet us at DES2018 and be the first to know this new concept!

Websays will attend DES2018 (Digital Business World Congress) in Madrid, from 22 to 24 May at IFEMA.  If you want to visit us and be the first to know our new concept, you will find us at stand A124. We’ll be glad to meet you!


Find us in DES2018
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