Tag: news
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In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.
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Familiar with the Circular Experience? Come and meet us at DES2018 and be the first to know this new concept! Websays will attend DES2018 (Digital Business World Congress) in Madrid, from 22 to 24 May at IFEMA. If you want to visit us and be the first to know our new concept, you will find…
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Snapchat was among adolescents’ preferred platforms when – all of a sudden – InstaStories arrived on the scene. Instagram, one of the giant Facebook’s platforms, already had many young people around the world hooked, but it still lacked something. Among millennials, the word ‘feed’ became trendy.
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We interviewed our expert in Customer Service technologies, who explains the new requirements of this sector undergoing full digital transformation due primarily to social media.
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We’ve monitored the conversation around the metro strikes. Here’s what happened. On top of that, we show you some interesting articles on social media marketing and machine learning.
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On April 24, the first partial strike was held in the Barcelona subway system as part of a call for indefinite strikes every workday Monday.
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Ryanair is undoubtedly one of the most important airlines in Spain. Nevertheless, the company doesn’t offer customer service for its Spanish-speaking clients. Their social media management – for Facebook and Twitter – is handled from a worldwide corporate profile.
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There’s been a lot going on in the lasts months. Big Data & Social Media Monitoring are becoming an important asset in every field, so here’s a bit on what’s caught our eye in the last weeks.
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Machine learning, Artificial Intelligence and Diamonds. They’re all making Big Data even bigger.
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Is there a way Artificial Intelligence can help you improve your Social Media Marketing strategy? Indeed, there’s several ways.