Brief summary of what expected in 2023 about AI, metaverse, TikTok, sustainability, data privacy, ..
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As tradition dictates and with the New Year just around the corner, we review the trends that will be present in 2021 on social media.
From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
With 2020 just around the corner, it has become a tradition to comment on the trends that will be present in the Social Media scenario this new year.
In a digital playground mastered by mobile and micro-moments, the ephemeral and fast content (without forgetting about quality!) is the Social Media winner.
How many times have you heard of the Influencers? And the Brand Advocates? They may look like the same, although there is nothing further from the truth.