Category: brands
-
As climate change continues to reshape our planet, scientists rely on key indicators to monitor its effects. Here are the top 10 indicators that signal climate change impacts and some examples from this day on social media.
-
In today’s fast-paced digital landscape, where information flows incessantly and new trends emerge overnight, companies face a constant challenge: to know, understand, and adapt to the changing dynamics of their customers.
-
Brief summary of what expected in 2023 about AI, metaverse, TikTok, sustainability, data privacy, ..
-
As tradition dictates and with the New Year just around the corner, we review the trends that will be present in 2021 on social media.
-
From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
-
This new functionality displays, in node graph format (also called a node grouping), the authors participating in a conversation. The new functionality allows real time graphics to show how a conversation unfolds about a specific brand or topic, who generates mentions and who is mentioned to discover infinite behaviours and interactions.
-
With 2020 just around the corner, it has become a tradition to comment on the trends that will be present in the Social Media scenario this new year.
-
Still in doubt if your social networking efforts are enough? Maybe you think your brand doesn’t get the most out of them? Read to discover our 3 Social Listening Keys!
-
In a digital playground mastered by mobile and micro-moments, the ephemeral and fast content (without forgetting about quality!) is the Social Media winner.
-
You won’t miss any crisis or incident on social media in real time. Bring your Customer Service & Comms to the next level!