Category: brands
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From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
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This new functionality displays, in node graph format (also called a node grouping), the authors participating in a conversation. The new functionality allows real time graphics to show how a conversation unfolds about a specific brand or topic, who generates mentions and who is mentioned to discover infinite behaviours and interactions.
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With 2020 just around the corner, it has become a tradition to comment on the trends that will be present in the Social Media scenario this new year.
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Still in doubt if your social networking efforts are enough? Maybe you think your brand doesn’t get the most out of them? Read to discover our 3 Social Listening Keys!
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In a digital playground mastered by mobile and micro-moments, the ephemeral and fast content (without forgetting about quality!) is the Social Media winner.
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You won’t miss any crisis or incident on social media in real time. Bring your Customer Service & Comms to the next level!
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As a marketer, you will know that the goals demanded are increasingly ambitious and, in many cases, the budgets more reduced. In this situation, free tools can be your best ally!
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How many times have you heard of the Influencers? And the Brand Advocates? They may look like the same, although there is nothing further from the truth.
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After the recent API restrictions by Facebook and Instagram, what lots of “Social Listening” tools feared has come: it’s Twitter’s turn. How is this affecting the Social Media landscape?
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Are you ready to face the Social Media trends that will dominate 2019? If you’re passionate about digital transformation, you don’t want to miss any news about it. Now let’s see what 6 trends will set the rules of the Social Media Marketing game in 2019.