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Brief summary of what expected in 2023 about AI, metaverse, TikTok, sustainability, data privacy, ..
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Have you ever asked yourself what is the best way to measure the reputation of your brand? In the text below we will explain how to go about it.
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The value of social listening has seen a significant increase in the past two years not only because we all went digital during the Covid era, but also because the only way to build a solid online presence was by listening to what our customers had to say about our business.
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As tradition dictates and with the New Year just around the corner, we review the trends that will be present in 2021 on social media.
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What are the new Twitter Fleets and how do they differ from the classic tweets? In this post we talk about this new functionality of the platform.
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From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
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In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.
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Presentamos una nueva funcionalidad en nuestro dashboard: se trata de Websays Communities, una sección en la que se muestran las comunidades de autores que hablan sobre una marca, un tema o un hashtag, ¡entre otros!
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The Coronavirus is the main topic of conversation that accompanies us these days. However, how has this conversation been in Social Media and, specifically, in Barcelona? We found out!
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With 2020 just around the corner, it has become a tradition to comment on the trends that will be present in the Social Media scenario this new year.