Brief summary of what expected in 2023 about AI, metaverse, TikTok, sustainability, data privacy, ..
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The value of social listening has seen a significant increase in the past two years not only because we all went digital during the Covid era, but also because the only way to build a solid online presence was by listening to what our customers had to say about our business.
As tradition dictates and with the New Year just around the corner, we review the trends that will be present in 2021 on social media.
What are the new Twitter Fleets and how do they differ from the classic tweets? In this post we talk about this new functionality of the platform.
From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.
The Coronavirus is the main topic of conversation that accompanies us these days. However, how has this conversation been in Social Media and, specifically, in Barcelona? We found out!
With 2020 just around the corner, it has become a tradition to comment on the trends that will be present in the Social Media scenario this new year.