Step one: Monitor the social channels of your audience

Step two: ????????????????????????

Step three: Profit.

But step two need be a mystery no longer with this handy guide from B2C. The guide, and infographic you can see below, break down what to do with the data that social monitoring can provide you with.

The process involves personalising your response to customers using the data, different ways of analysing the information and changes to marketing structures.

Click on the infographic to see their text guide!

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The more I check out this blog know what I am looking for, the better I understand the.