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Websays Blog
This month we decided to focus on the importance of social media customer service. To do so, we analyzed the behavior of Ryanair’s customers on social media and how the company responded (or not) to the comments.
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Websays Blog
Ryanair is undoubtedly one of the most important airlines in Spain. Nevertheless, the company doesn’t offer customer service for its Spanish-speaking clients. Their social media management – for Facebook and Twitter – is handled from a worldwide corporate profile.
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Websays Blog
There’s been a lot going on in the lasts months. Big Data & Social Media Monitoring are becoming an important asset in every field, so here’s a bit on what’s caught our eye in the last weeks.
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Websays Blog
At Websays we are very pleased to be able to offer you something new: the ability to respond to mentions rather than only listen to them, meet the new Social Contact Center.
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Websays Blog
Machine learning, Artificial Intelligence and Diamonds. They’re all making Big Data even bigger.
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Websays Blog
Is there a way Artificial Intelligence can help you improve your Social Media Marketing strategy? Indeed, there’s several ways.
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Websays Blog
Don’t miss this Webinar where Websays’ CEO Hugo Zaragoza will decipher how Artificial Intelligence can improve Social Media Marketing.
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Websays Blog
Around 60% of those who join a gym in January will quit in three months, according to Merca2.0. There are several reasons but experts agree on one thing: gyms do not know about clients’ needs.
