-
Websays Blog
Are you ready to face the Social Media trends that will dominate 2019? If you’re passionate about digital transformation, you don’t want to miss any news about it. Now let’s see what 6 trends will set the rules of the Social Media Marketing game in 2019.
-
Websays Blog
In order to assess the opinions and concerns expressed by the citizens of Ecuador in their favorite digital media, the Government of Ecuador counts on Websays and invests in a monitoring tool and thus establishes a new channel of communication with its citizens.
-
Websays Blog
![How to use monitoring to manage an online reputation crisis? [Infographic]](https://websays.com/wp-content/uploads/2018/09/infografía-featured.jpg)
Social media monitoring is a key factor in managing reputation crises. Discover in this infographics how monitoring can help you.
-
Websays Blog
Creator Studio is a Facebook platform for managing company pages that allows community managers to administer, in the same space, the content to be published, the insights of the page, the messages in the inbox, among others.
-
Websays Blog
WhatsApp Business is now a reality and is a great opportunity for companies to take customer service to a new level and offer a new direct communication channel.
-
Websays Blog
The digital era has brought many changes in business and business-to-customer interactions. Therefore, an optimal Digital Customer Experience is key.
-
Websays Blog
Active listening is a fundamental skill that every human should put into practice when establishing relationships to other individuals. But what does it mean and how can active listening and monitoring be applied to social media to improve the customer experience?
-
Websays Blog
How to apply the Circular Experience to improve your business? Learn about the four pillars of the Circular Experience (listening, engaging, improving and promoting) from the success story of the company Domino’s Pizza.
-
Websays Blog
The numbers indicate that, in Europe, only 29% will open these confirmation emails and only 5% will click. Moreover, if we include the fact that there’s a bunch of these emails these days, we anticipate a drastic reduction on the number of newsletters travelling the network as if a pipe cleaning exercise, or better, the…
-
Websays Blog
Social media offer a very good opportunity for companies to get to know their consumers’ insights instantly and thus improve their customer experience. Consumers often talk about a brand’s product or service on their social media profiles without mentioning it, and yet they are not aware that the same company may be listening to them.…