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Websays Blog
![How to use monitoring to manage an online reputation crisis? [Infographic]](https://websays.com/wp-content/uploads/2018/09/infografía-featured.jpg)
Social media monitoring is a key factor in managing reputation crises. Discover in this infographics how monitoring can help you.
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Websays Blog
Creator Studio is a Facebook platform for managing company pages that allows community managers to administer, in the same space, the content to be published, the insights of the page, the messages in the inbox, among others.
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Websays Blog
WhatsApp Business is now a reality and is a great opportunity for companies to take customer service to a new level and offer a new direct communication channel.
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Websays Blog
The digital era has brought many changes in business and business-to-customer interactions. Therefore, an optimal Digital Customer Experience is key.
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Websays Blog
Active listening is a fundamental skill that every human should put into practice when establishing relationships to other individuals. But what does it mean and how can active listening and monitoring be applied to social media to improve the customer experience?
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Websays Blog
How to apply the Circular Experience to improve your business? Learn about the four pillars of the Circular Experience (listening, engaging, improving and promoting) from the success story of the company Domino’s Pizza.
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Websays Blog
The numbers indicate that, in Europe, only 29% will open these confirmation emails and only 5% will click. Moreover, if we include the fact that there’s a bunch of these emails these days, we anticipate a drastic reduction on the number of newsletters travelling the network as if a pipe cleaning exercise, or better, the…
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Websays Blog
Social media offer a very good opportunity for companies to get to know their consumers’ insights instantly and thus improve their customer experience. Consumers often talk about a brand’s product or service on their social media profiles without mentioning it, and yet they are not aware that the same company may be listening to them.…
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Websays Blog
Although there are already analytics functions built into the social media platforms themselves (such as Twitter Analytics or Facebook Insights, among others), investing in social listening or social media listening tools can be very beneficial for your brand or business. Here are 5 reasons why.
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Websays Blog
Familiar with the Circular Experience? Come and meet us at DES2018 and be the first to know this new concept! Websays will attend DES2018 (Digital Business World Congress) in Madrid, from 22 to 24 May at IFEMA. If you want to visit us and be the first to know our new concept, you will find…