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Websays Blog
Brief summary of what expected in 2023 about AI, metaverse, TikTok, sustainability, data privacy, ..
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Websays Blog
Have you ever asked yourself what is the best way to measure the reputation of your brand? In the text below we will explain how to go about it.
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Websays Blog
The value of social listening has seen a significant increase in the past two years not only because we all went digital during the Covid era, but also because the only way to build a solid online presence was by listening to what our customers had to say about our business.
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Websays Blog
As tradition dictates and with the New Year just around the corner, we review the trends that will be present in 2021 on social media.
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Websays Blog
What are the new Twitter Fleets and how do they differ from the classic tweets? In this post we talk about this new functionality of the platform.
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Websays Blog
From the union between Contact Centers and Social Media a new concept emerges: The Social Contact Center. In this post we comment on what it is and the key aspects of this new way of understanding customer service.
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Websays Blog
In this post we show you our most complete solution for a ‘Social Contact Center’ of last generation or Contact Center 4.0. This is so thanks to the integration with Zendesk, a company specialized in Client Engagement and with more than 10 years of experience.
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Websays Blog
This new functionality displays, in node graph format (also called a node grouping), the authors participating in a conversation. The new functionality allows real time graphics to show how a conversation unfolds about a specific brand or topic, who generates mentions and who is mentioned to discover infinite behaviours and interactions.
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Websays Blog
The Coronavirus is the main topic of conversation that accompanies us these days. However, how has this conversation been in Social Media and, specifically, in Barcelona? We found out!
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Websays Blog
With 2020 just around the corner, it has become a tradition to comment on the trends that will be present in the Social Media scenario this new year.