In Websays we have always said that we prefer to focus on doing what we do best: listening. And it isn’t easy with the constant changes in social media, new networks, new indicators, new privacy policies, etc.
So we have never wanted to get into the other front – that of: responding.
Managing responses on brand channels is not an easy task, whether they are large brands with Contact Centers or small ones with a Digital Manager that becomes a Community Manager and a thousand other things. This is why Websays hasn’t wanted to get into Client Engagement. But we have been looking into many tools and have finally chosen the one that covers many functions and that, like Websays, has a cost that adapts to any size business. We have chosen the Danish company Zendesk.
Thanks to the recent integration, Websays and Zendesk permit functions that other integrated tools do not:
- Adding the external conversation (that which is outside the brand channels) to the customer service influx.
- Integrating social media as well: Whatsapp and blog comments, forums, digital media and Trip Advisor.
- Automating, programming, and ordering responses, and a long list of etcetera’s that Zendesk permits, with its almost 10 years of experience.
All of this with support in Barcelona from Zendesk’s distributor in Spain: Bimyou.
To know more about our new ally, come next Tuesday september 20th to this free event organized by Zendesk in Barcelona or book a demo with us.
Tuesday, September 20, from 09:00 a 12:00
Hotel W, Barcelona